Checked in Boise
Every box is checked before it ships
As the exclusive US distribution partner for Bykski, we open every product when it reaches Boise and check it against what the factory should have packed. If something is missing or damaged, we find it here, not you halfway through a build.
We check each product for damage from the trip: scratches, dents, cracks or anything loose.
We confirm everything the factory should have packed is in the box: screws, mounting hardware, thermal pads, cables and paperwork.
Once it passes, the product goes back in its original box and the box is sealed again. If yours shows it was opened, that is our check, done for you.
Why we do it
We are the last stop between the factory and your build. A part the factory forgot is a part you would otherwise wait weeks for, with your system half built. Finding it in Boise means we fix it before your order ships, so what arrives is complete and ready to install.
Opening and checking stock is part of the job we do as Bykski's exclusive US distribution partner.
Questions
Why was my box opened?
Because we checked it. Every product is opened in Boise, inspected, checked against what the factory should have packed, and sealed again before it ships. Every order gets the same check.
Does this affect my warranty?
No. Our inspection does not void or change your warranty in any way. Every purchase carries a 1-year warranty covering defects, handled by us in Boise.
What do you check?
Damage from the trip, and that every part, accessory and document the factory packs is in the box.
Something is missing or damaged in my order. What do I do?
Contact support with your order number and, if you can, a photo. We will put it right.
Can I ask for a box that has not been opened?
No. Every product gets the same check, so every order arrives complete.
Something not right with your order?
Send your order number and a photo and we will sort it out.