Refund policy

This policy is kept current from our help center, where every topic below has its own page: https://support.bykski.us/help/returns

Exchanging an Item

Exchanges at Bykski work as a two-step process. We recommend this approach because it ensures you receive the correct replacement as quickly as possible without waiting for your original return to be processed.

Step 1: Start a return at https://support.bykski.us/help/start-return for the item you are sending back. Once it is approved, you will receive a Return Merchandise Authorization (RMA) number by email.

Step 2: Order the correct item — once your RMA is authorized, immediately place a new order for the item you want. This ensures fast shipment of your replacement without unnecessary delays.

After Bykski receives and inspects your returned item (typically 3-5 business days from arrival), your refund will be processed. Note that an additional 7-10 business days may be required for the funds to appear in your account, depending on your payment method. Store credit refunds are available immediately upon finalization.

All returns, including exchanges, are subject to applicable restocking fees based on item condition.

How to Request a Return

Returns start from your order in My Account.

1. Sign in at https://support.bykski.us/help/account/orders with the email address you used at checkout. We email you a sign-in link, so there is no password.
2. Open the order. Each item shows whether it can still be returned: the return window starts the day the carrier delivered it.
3. Choose Start a return, pick the items and tell us why.

Before you start, we recommend reading the return fees article so you know which charges apply. If an item shows that delivery was not confirmed, choose Contact us about this order on the same page and we will sort it out.

Once your return is approved, we will email you a Return Merchandise Authorization (RMA) number and our return address. The RMA number must appear on the shipping label of your return package — items received without one are processed manually and may be significantly delayed.

Important timeline: all returns must be sent back to Bykski within 20 business days of the date you received your RMA. Returns received after this window are not eligible for a refund.

After sending your return, keep your tracking number as proof of shipment. You can follow your return under Returns in My Account. Once Bykski receives and inspects your item, your refund is processed as described in the Return Status & Refund Timeline article.

Return & Restocking Fees

Bykski's return fees depend on the item's condition and the refund method you choose. You see the exact amounts, in dollars, before you send anything back.

Item condition	Store credit	Original payment
Unused and uninstalled (opened or not)	No fee	15%
Used or installed	15%	25%
Original outbound shipping, when your order shipped free	Waived	Deducted

Store credit is the better value: - No restocking fee on unused items - The original free shipping is waived instead of deducted - A bonus discount code for your next order, sized to your credit and good for 60 days on orders over $50 - Store credit never expires and works on any part

Your fee is the one quoted when you start the return, unless the item arrives damaged or incomplete. Every return is photographed and inspected, and items that come back with any of these may carry a higher fee:
- Damage, or parts missing from the box
- Fluid exposure, including coolant contact
- Acrylic or metal scratches
- Smoke or pet hair contamination, or dirt
- Missing original packaging or accessories

Shipping you paid for on your order is not refunded.

Special orders are sourced for you rather than stocked and cannot be returned. A special order can be cancelled before it ships, with an 80% cancellation fee.

Damaged in shipping, or need warranty help? Don't start a return: open a ticket and we will sort it out.

Return Eligibility

Bykski accepts returns on eligible items within 30 days of the original purchase date from www.bykski.us. The customer is responsible for return shipping costs.

To qualify for a return, items must meet ALL of the following conditions:
- In original, new (unopened) packaging
- All accessories, manuals, and components included
- Purchased at full price or less than 25% discount
- Not a warranty claim (warranty claims are handled separately)

Items that are NOT eligible for return: - B-stock or open-box products - Clearance items - Used products - Gift cards - Items discounted 25% or more (classified as clearance due to the significant discount already applied)

If your item is defective or damaged under normal use within 1 year of purchase, please review our Product Warranty article instead.

Return Inspection Process

Every return received by Bykski is photographed and thoroughly inspected. This process ensures accurate refund processing, correct fee assessment, and provides documentation for resolving any discrepancies.

Bykski reserves the right to reject return requests for items that are incomplete (missing parts or accessories), have damaged or destroyed packaging, show signs of misuse, or were damaged during return shipping due to improper packaging.

When returning your item, you must securely package it with adequate protection. We recommend insuring the return shipment, as you are responsible for the product's condition upon arrival. If value is lost due to improper packaging or the item's condition, Bykski may deduct reasonable costs from your refund and apply higher restocking fees.

If your returned item does not meet eligibility requirements, our support team will contact you to discuss options. The item will be held for 15 days before being considered abandoned. You can choose to have it reshipped to you (at your expense) or accept the adjusted refund.

Return Status & Refund Timeline

Once Bykski receives your returned item, our team will inspect and process it within 3-5 business days. You'll receive an email notification when your return has been finalized.

Refund timelines by method: - Store credit: Available immediately upon return finalization - Original payment method (credit card, PayPal, etc.): 3-5 business days to process at our end, plus an additional 7-10 business days for your bank or payment provider to post the funds to your account

If you haven't received your refund within 15 business days after your return was confirmed as received, please contact our support team.

All returns are subject to applicable restocking fees based on the item's condition. These fees will be deducted from your refund amount before it's issued.

Product Warranty

Bykski stands behind its products with a 1-Year Limited Warranty on all items purchased directly from www.bykski.us. The warranty period begins on the date of purchase.

What is covered: The warranty covers defects in materials and workmanship under normal operating conditions. If your product is found to be defective, Bykski will repair or replace it at our discretion.

What is NOT covered: - Coolants and prep/cleaning solutions - Normal wear and tear - Damage from misuse, abuse, neglect, or accidents - Products that have been altered or modified - Items purchased from unauthorized retailers

How to file a claim: Contact Bykski's support team with your proof of purchase and a description of the defect. Our team will guide you through the warranty claim process.

This 1-year limited warranty is the sole warranty offered by Bykski. Coverage is limited to repair or replacement and excludes incidental or consequential damages. The warranty is governed by the laws of the State of Idaho.