Shipping policy

This policy is kept current from our help center, where every topic below has its own page: https://support.bykski.us/help/shipping

Delivery Issues & Package Refusals

Bykski carefully packs all orders to withstand transit handling, so damage is rare. If your package arrives damaged, do not discard any packaging materials — preserve everything and contact our support team through the website immediately with photos of the damage.

If a package is undeliverable because your address was inaccessible or a delivery attempt could not be completed, contact your carrier directly to arrange redelivery or pickup. Bykski cannot redirect or hold shipments once they've left our facility.

Refused deliveries (where you decline to accept the package at delivery) are subject to the following deductions from your refund:
- 10% restocking fee
- $20 return service fee
- Forfeiture of original outbound shipping costs

International package refusals result in a 100% restocking fee — no refund will be issued.

Bykski is not liable for lost or stolen packages. Shipment protection insurance is offered at checkout — if you decline it, you assume full responsibility for any loss during transit.

International Customs, Duties & Taxes

When ordering from outside the United States, you may be required to pay import duties, customs fees, and taxes imposed by your country's regulations. These charges are entirely separate from your Bykski order total and are not included in your shipping cost.

The shipping carrier will contact you to collect these fees before or upon delivery. The exact amount depends on your country's import rules and the value of your order.

If you decline to pay these fees, your package will be returned to us. In that case, Bykski's Delivery Issues/Refusals policy will apply, which includes a restocking fee and forfeiture of original shipping costs. International refusals result in a 100% restocking fee.

We recommend researching your country's import duties before placing an international order to avoid unexpected charges.

Rush Fees, Shipping Protection & Refund Policy

Rush Fee: Adding a rush fee to your order significantly boosts the chances of same-day shipping for orders placed before 2:00 PM MST, but does not guarantee same-day delivery. Because processing begins immediately upon receipt, rush fees cannot be refunded under any circumstances.

Shipment Protection: Bykski partners with Navidium to offer optional shipment protection insurance. The cost is calculated based on your order total (excluding shipping). If your package is lost or damaged in transit and you have protection, contact our support team to file a claim. We'll create a replacement order at no charge if items are in stock.

Shipping Cost Policy: Outbound shipping costs are fully paid to the carrier as soon as your package leaves our facility. For this reason, shipping costs are non-refundable under all circumstances — including carrier delays, refused deliveries, or returns.

Same-Day Shipping & Transit Times

Bykski prides itself on fast fulfillment. All in-stock items ordered before 2:00 PM Mountain Standard Time (MST) ship the same business day. Orders placed after 2:00 PM, or on weekends and holidays, ship the following business day.

Delivery times vary by shipping method selected at checkout and your location. Transit times are estimates provided by the carrier — they are not guaranteed. Delays can occur due to carrier issues, weather, high volume periods, or other factors outside our control.

Bykski does not issue refunds on shipping costs for carrier delays. If your package has not arrived within the estimated window, check your tracking information first, then contact our support team if the tracking shows no movement for more than 48 hours.

Shipping Carriers & Service Areas

All Bykski orders ship from our facility in Boise, Idaho. We use FedEx and USPS for domestic and international deliveries, with carrier selection based on your destination. Flat-rate shipments may use either carrier depending on the most economical option. APO/FPO military addresses and PO Boxes ship exclusively via USPS.

For international orders, please be aware that certain countries and territories have shipping restrictions. Restricted destinations include, but are not limited to: Brazil, China, Russia, Venezuela, and various regions across Africa, Asia, and Europe. If you're unsure whether we ship to your country, contact our support team before placing an order.

Orders requiring signatures (typically those valued over $500) will be delivered by carriers that offer this service at your location.

Shipping Delays: Holidays & Special Circumstances

During holidays and peak shopping seasons (such as Black Friday, Cyber Monday, and the December holiday period), both processing times and carrier transit times may be extended beyond normal windows. We recommend ordering early during these periods to ensure timely delivery.

Unforeseen circumstances — including severe weather, natural disasters, global events, and carrier technical problems — can also cause unexpected delays. These factors are beyond Bykski's control and we are unable to issue refunds on shipping costs for delays caused by these events.

Order consolidation: Bykski reserves the right to merge multiple orders during shipping to improve efficiency. While we will relay customer requests to combine orders, we cannot guarantee consolidation.

If you're concerned about a time-sensitive delivery, consider selecting an expedited shipping option at checkout.

Tracking Your Order & Delivery Instructions

When your order ships, Bykski will send you a notification email with your tracking number and estimated delivery date. Use this tracking number on the carrier's website or app for real-time updates.

If your tracking information appears delayed or hasn't updated since your shipping notification, please wait approximately 12 hours before checking again — it can take time for carrier systems to reflect the initial scan. If it still hasn't moved after that, contact us at support@bykski.us with your order number.

Delivery notes: If you won't be available to receive your package, we recommend arranging for it to be left in a secure location to prevent theft. Orders valued at $500 USD or more may require a signature at delivery. Once a package has shipped, Bykski cannot modify the delivery address or request a carrier hold — contact your carrier directly for those requests.